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Cables, rollers and off-track

A door off its track, a snapped cable or worn rollers, put right

From
How long
One to three hours

A garage door is a few hundred pounds of steel held up by cables and guided by rollers in a pair of tracks. When a cable frays, a roller wears flat or a car nudges the track, the door binds, hangs crooked or comes off altogether, and it’s never safe to force it.

Our trucks carry cables, drums, rollers, hinges and bottom seals for nearly every door, so most of these repairs are done in one visit. We secure the door first, put it back on true tracks, replace what’s worn, and finish every repair with a balance test and a run of the safety eyes.

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Close-up of a garage door track with new nylon rollers and a braided steel cable, a gloved hand tightening a hinge with a nut driver

What's included

  • Door back on its tracks
  • Cables and drums replaced
  • Nylon rollers, sealed bearings
  • Hinges and brackets checked
  • Balance and safety test

Typical jobs

  • A door hanging crooked after a cable snapped
  • A door knocked off track by a car
  • Steel rollers swapped for quiet nylon
  • A bent bottom section replaced

Questions

The door is hanging crooked. What do I do?

Leave it where it is: don’t run the opener and don’t try to lift it. A crooked door usually means a cable has come off its drum or snapped, and the door can fall. Unplug the opener, keep the car and the kids clear, and call.

Why is my door so loud?

Worn steel rollers, dry hinges and a chain opener are the usual reasons. New nylon rollers with sealed bearings and a little oil on the hinges make most doors noticeably quieter.

Ask Bellamy's helper

Questions about doors, springs, openers, prices and the towns we cover

Hi! Ask me what Bellamy fixes and fits, what a spring repair or a new door usually costs, how soon a truck can come or which towns we cover. For an exact price, a free quote is the way: call (740) 555-0143.

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